Returns

At Clark & Emma, we want you to be fully satisfied with your purchase. Please review our return policy carefully.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • Items must be returned in their original packaging

  • Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items

  • Gift cards

  • Items showing signs of wear, damage, or use

  • Items returned without original packaging

3. Return Process

To initiate a return, please contact us at [your support email] with:

  • Your order number

  • Reason for return

  • Photos of the item (if requested)

Returns sent without prior authorization may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service. Clark & Emma is not responsible for lost or damaged return shipments.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time may take 5–10 business days, depending on your payment provider

Original shipping fees are non-refundable.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the item and packaging.

We will arrange a replacement or refund at no additional cost.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

8. Late or Missing Refunds

If you have not received your refund after confirmation:

  • Check your bank or payment provider

  • Contact your payment provider for processing times

  • If the issue persists, contact us at [your support email]

9. Contact Us

For any questions regarding returns or refunds, please contact us at:

Email: info@clarkemma.com
Business Name: Clark & Emma