Shipping policy

At Clark & Emma, we are committed to delivering your order as efficiently and reliably as possible. Please review our shipping policy below.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not shipped or delivered on weekends or public holidays. During periods of high demand, processing times may be slightly extended.

2. Shipping Times

Estimated delivery times (after processing):

United States: 5–10 business days
Europe: 5–10 business days
United Kingdom: 5–10 business days
International: 7–15 business days

Delivery times are estimates and may vary due to customs clearance, carrier delays, or external factors beyond our control.

3. Shipping Costs

Shipping fees are calculated and displayed at checkout.

From time to time, Clark & Emma may offer free shipping promotions, which will be clearly indicated on the website.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.

Please allow 24–72 hours for tracking information to update.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

6. Incorrect Address

Please ensure that all shipping information is correct at checkout.

Clark & Emma is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned due to an address error, reshipping costs may apply.

7. Lost or Delayed Packages

If your package appears delayed or lost, please contact us at [your support email]. We will assist you in contacting the carrier and resolving the issue.

8. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging so we can assist you promptly.